Privacy Policy

Matchbox Conversions Ltd
Company Number: 15999575
Website: www.matchboxconversions.co.uk
Email: matchboxconversions@gmail.com
Registered Office: 2 Portland Place, Bridport, DT6 5EN

1. Introduction

At Matchbox Conversions Ltd, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, enquire about a campervan conversion or use our services.

Matchbox Conversions Ltd is responsible for the personal information described in this policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address and telephone number.

  • Your address and billing details where needed.

  • Information about your vehicle and conversion requirements.

  • Details of enquiries, quotations, bookings and purchases.

  • Correspondence through email, telephone, website forms and social media.

  • Website usage information collected through cookies and similar technologies, where applicable.

We only collect information that is relevant to providing our services and managing our business.

3. How We Collect Your Information

We may collect personal information when you:

  • Contact us through our website.

  • Complete an enquiry form on Facebook or Instagram.

  • Email, telephone or message us.

  • Request a quotation or book a campervan conversion.

  • Communicate with us during a conversion project.

  • Interact with our website, subject to applicable cookie requirements.

When you submit a form through Facebook or Instagram, we receive the information you choose to provide through Meta's advertising platform.

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries and discuss potential campervan conversions.

  • Prepare quotations and arrange bookings.

  • Manage and complete customer projects.

  • Contact customers about their conversions.

  • Process payments and maintain business records.

  • Provide customer support and aftercare.

  • Maintain the security and functionality of our website.

  • Send marketing communications where permitted by law.

We do not sell your personal information to third parties.

5. Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

We generally rely on:

Contract and pre-contractual steps: To respond to quotation requests, arrange bookings and carry out conversion work.

Legal obligations: To maintain accounting records and comply with relevant legal requirements.

Legitimate interests: To respond to enquiries, manage customer relationships, improve our services and protect our business, where those interests are not overridden by your rights.

Consent: Where required, including certain marketing communications and non-essential website cookies.

You can withdraw consent at any time where consent is the lawful basis.

6. Facebook and Instagram Enquiries

We advertise our campervan conversion services through Facebook and Instagram.

If you complete one of our enquiry forms, we may receive your name, contact details and information about your conversion plans.

We use this information to respond to your enquiry, discuss your requirements and provide relevant information about our services.

Submitting an enquiry does not automatically subscribe you to unrelated marketing communications.

Meta may also process your information under its own privacy policy.

7. Marketing Communications

We may occasionally contact customers or prospective customers about our services where we have the appropriate permission or another lawful basis and comply with applicable electronic marketing rules.

You can ask us to stop sending marketing communications at any time by emailing matchboxconversions@gmail.com.

We will continue to send essential communications relating to existing bookings, projects and transactions where necessary.

8. Sharing Your Information

We may share relevant information with trusted third parties where necessary to operate our business, including:

  • Website hosting and technology providers.

  • Email and communication providers.

  • Accounting and payment service providers.

  • Suppliers and subcontractors involved in customer projects, where necessary.

  • Professional advisers and authorities where required by law.

We only share information where there is an appropriate reason to do so and take reasonable steps to protect it.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purpose for which it was collected.

Customer and transaction records may be retained for the period required by applicable tax, accounting and legal obligations.

Enquiry information that does not lead to a booking is retained for [insert your chosen enquiry retention period], unless a longer period is justified or required by law.

When information is no longer required, we securely delete or dispose of it.

10. Cookies and Website Analytics

Our website is hosted using Squarespace, which may use cookies and similar technologies to operate the website and provide functionality.

We may also use website analytics or advertising technologies to understand how visitors use our website and measure advertising performance.

Where required by law, we will request your consent before using non-essential cookies or similar technologies.

You can manage applicable cookie preferences through the controls provided on our website.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to customer information is limited to people and service providers who need it for legitimate business purposes.

12. International Data Transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place as required by UK data protection law.

13. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of your information in certain circumstances.

  • Object to certain uses of your information.

  • Request restrictions on processing.

  • Request transfer of certain information.

  • Withdraw consent where we rely on it.

To exercise your rights, please contact us using the email address below.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements.

The latest version will be available on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Matchbox Conversions Ltd
Company Number: 15999575
Email: matchboxconversions@gmail.com
Website: www.matchboxconversions.co.uk
Registered Office: 2 Portland Place, Bridport, DT6 5EN